Account and personal data
Delete account
You can delete your account in the DRIVE&JOY app at any time, yourself, with no explanation. There are two ways: right in the app, or by email if it’s no longer on your phone.
Option 1: the fastest
In the app
- Open the app and sign inYou can only delete your account from inside the app. The app has to be sure it’s you.
- Tap Profile in the bottom barThe last tab on the right.
- Tap the gear icon at the top rightThe Settings screen opens.
- The Account section is right at the topThe first group in Settings, above the links to help and legal documents.
- Tap Delete account and confirmIn the confirmation, choose Delete permanently. There’s no going back.
We delete your account and data immediately and the app signs you out straight away. We don’t confirm by email, because by then the account no longer exists.
Option 2: without the app
By email
No longer have the app on your phone, or can’t get in? Write to us. This way works without the app installed and without signing in. All you need is an email address.
- Send a message to info@driveandjoy.cz from the address on your account. We’ll use it to verify you.
- In the subject line, write Account deletion request.
- Can’t write from the original address? Tell us and we’ll verify you another way, so we don’t delete someone else’s account by mistake.
We’ll handle your request without undue delay, at the latest within 30 days of verification (GDPR, Article 12(3)). We’ll confirm the deletion by email. There’s no charge.
What gets deleted
Deletion can’t be undone. Neither the account nor the data can be restored. What goes:
- Login details and your whole profile: name, photo, bio, settings.
- Garage: vehicles, their photos and service records.
- Drive recordings, including telemetry and analyses.
- Posts, comments, reactions and who you follow.
- Saved and booked events.
- Listings in the For sale section and their photos.
- Push notification tokens: your phone stops getting notifications.
- Technical records of errors and usage linked to your account.
What stays, and why
Five things don’t disappear when you delete your account. That isn’t carelessness: each one has a reason.
Messages you sent to others
They stay in the other person’s conversations, but signed “Deleted account”, without your name and photo. They aren’t only yours. We can’t delete them from someone else’s inbox, as that would break up the conversation history for them.
Orders and payment records
They stay for accounting in anonymised form, without your name, email and address. Only what has to match the accounts stays: date, amount and items. This is required by Czech Act No. 563/1991 Coll., on Accounting, and Czech Act No. 235/2004 Coll., on VAT. Records are kept for up to 10 years.
An organisation you founded
It stays with its members, just without the link to you. Otherwise it would disappear for everyone else when the founder leaves. If you want it to end altogether, tell us and we’ll transfer it to another admin or close it.
Event sign-ups sent through the website
The form on driveandjoy.cz isn’t linked to your app account, so sign-ups aren’t deleted with it. Tell us in the same email and we’ll delete them too.
Operational backups and third-party copies
For a short time, data may remain in operational backups and third-party network caches until the normal cycle overwrites them. We have no control over what someone has downloaded or forwarded.
Before you do it
- Deleting your account doesn’t cancel your JOY+ subscription. It’s set up in the App Store or on Google Play, not with us. Cancel it where you bought it: in your Apple Account settings, or on Google Play under Subscriptions, or it will keep running. See the subscription help.
- The account can’t be restored. You can create a new one, even with the same email, but you’ll start from scratch, with no garage, drives or history.
- Don’t want to delete everything? You can delete a single vehicle, drive, listing or post separately in the app and keep your account. To just unsubscribe from emails, use the contact form or the link in the footer of every email.
Where it’s written in detail
Retention periods for each type of data and your rights under GDPR are in the Privacy Policy, the rules for ending membership in the Terms of Use. We’ll gladly explain anything else at info@driveandjoy.cz.