Subscription and account
Subscription help
Subscriptions to JOY+ and are set up in your platform’s store: in the App Store on iPhone, on Google Play on Android. That’s also where you cancel them and where refunds are handled. DRIVE&JOY never sees your payment details.
Cancellation
How to cancel a subscription
iPhone (App Store)
On your iPhone, open Settings › your name › Subscriptions and choose DRIVE&JOY. Cancel the subscription at least 24 hours before the end of the period, or it will renew.
In the app, the button Manage subscription on the membership screen leads to the same place. On iPhone, this link opens it too: Subscriptions in the App Store.
Android (Google Play)
In the Google Play app, open Subscriptions and choose DRIVE&JOY, or use the link Subscriptions on Google Play. After you cancel, your membership stays valid until the end of the paid period.
You change tier and plan (JOY+ and , monthly and annual) on Android in the app, not on Google Play.
Deleting the app or your account doesn’t cancel the subscription. The store will keep renewing and charging for it until you cancel it as described above.
Money
Refunds
iPhone (App Store)
Apple decides on refunds under its own rules. We have no access to payments. Sign in at reportaproblem.apple.com, choose “I’d like to…” and “Request a refund”. Then choose a reason and the subscription to DRIVE&JOY.
Android (Google Play)
Google handles refunds under the Google Play rules. Google advises contacting the developer first, which is us. Write to us and we’ll tell you what to do next.
The subscription gives you access to the content straight after purchase. Under Section 1837 of the Czech Civil Code, this ends your right to withdraw from the contract within 14 days. Details are in the Terms of Use.
New phone
Restore purchase
New phone or new install? Sign in to the same DRIVE&JOY account and your membership will load. If it doesn’t, go to the JOY+ offer in the app and tap Restore purchase.
The subscription belongs to the Apple Account or Google account you bought it with. If you restore the purchase in the app while signed in to another account with DRIVE&JOY, your membership moves to that account and the original account loses it.
iPhone and Android
Switching between iPhone and Android
A subscription bought on iPhone also works in the Android app, and vice versa. Just sign in with the same account at DRIVE&JOY.
But you always change and cancel it where you bought it: an App Store subscription in your Apple Account settings on iPhone, a Google Play subscription in the Android app and on Google Play. The app won’t offer you a second subscription in the meantime.
Delete account
You delete your account in the app, or by email if you no longer have it. That doesn’t cancel the subscription, so cancel it first as described above. You’ll find what gets deleted and what stays on the page Delete account.
Still stuck
Write to info@driveandjoy.cz. Say whether you have an iPhone or Android, and give the email of your account in the app.